/**
 * Estilos del plugin SoporteClientes
 * Modal de soporte y componentes de UI
 * El botón de acceso está integrado en el menú lateral de FlexyTheme
 */

/* ==========================================================================
   MODAL DE SOPORTE
   ========================================================================== */

#soporteModal .modal-header {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-bottom: none;
}

#soporteModal .modal-title {
    font-weight: 600;
}

#soporteModal .nav-tabs {
    border-bottom: 2px solid #e9ecef;
}

#soporteModal .nav-tabs .nav-link {
    border: none;
    color: #6c757d;
    padding: 0.75rem 1.25rem;
    font-weight: 500;
    position: relative;
}

#soporteModal .nav-tabs .nav-link:hover {
    color: #667eea;
    background: transparent;
}

#soporteModal .nav-tabs .nav-link.active {
    color: #667eea;
    background: transparent;
}

#soporteModal .nav-tabs .nav-link.active::after {
    content: '';
    position: absolute;
    bottom: -2px;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border-radius: 3px 3px 0 0;
}

/* Formulario de ticket */
#soporteTicketForm .form-control:focus,
#soporteTicketForm .form-select:focus {
    border-color: #667eea;
    box-shadow: 0 0 0 0.2rem rgba(102, 126, 234, 0.15);
}

#soporteTicketForm textarea {
    resize: vertical;
    min-height: 120px;
}

/* Acordeón de info técnica */
#infoTecnicaAccordion .accordion-button {
    background: #f8f9fa;
    font-size: 0.875rem;
}

#infoTecnicaAccordion .accordion-button:not(.collapsed) {
    background: #e9ecef;
    color: #495057;
}

#infoTecnicaAccordion .accordion-body {
    background: #f8f9fa;
    font-family: 'Fira Code', 'Consolas', monospace;
    font-size: 0.8rem;
    white-space: pre-wrap;
    word-break: break-word;
}

/* ==========================================================================
   LISTA DE TICKETS
   ========================================================================== */

.ticket-item {
    transition: background 0.2s ease;
}

.ticket-item:hover {
    background: #f8f9fa;
}

.ticket-item .ticket-codigo {
    font-family: 'Fira Code', 'Consolas', monospace;
    font-size: 0.8rem;
}

.ticket-item .ticket-asunto {
    color: #212529;
}

.ticket-item .ticket-estado {
    font-size: 0.75rem;
}

/* Estados de tickets */
.ticket-estado-abierto {
    background-color: #17a2b8 !important;
}

.ticket-estado-en-proceso {
    background-color: #ffc107 !important;
    color: #212529 !important;
}

.ticket-estado-cerrado,
.ticket-estado-resuelto {
    background-color: #28a745 !important;
}

.ticket-estado-cancelado {
    background-color: #6c757d !important;
}

/* ==========================================================================
   ESTADOS DE CARGA
   ========================================================================== */

.soporte-loading {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 2rem;
    color: #6c757d;
}

.soporte-loading .spinner {
    width: 40px;
    height: 40px;
    border: 3px solid #e9ecef;
    border-top-color: #667eea;
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* ==========================================================================
   MENSAJES VACÍOS
   ========================================================================== */

.soporte-empty {
    text-align: center;
    padding: 3rem 1rem;
    color: #6c757d;
}

.soporte-empty i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.soporte-empty h6 {
    font-weight: 600;
    margin-bottom: 0.5rem;
}

/* ==========================================================================
   RESPONSIVE
   ========================================================================== */

@media (max-width: 576px) {
    .soporte-floating-btn {
        width: 52px;
        height: 52px;
        font-size: 20px;
        bottom: 16px;
        right: 16px;
    }

    #soporteModal .modal-dialog {
        margin: 0.5rem;
    }

    #soporteModal .nav-tabs .nav-link {
        padding: 0.5rem 0.75rem;
        font-size: 0.875rem;
    }
}

/* ==========================================================================
   ANIMACIONES
   ========================================================================== */

.fade-in {
    animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
    from { opacity: 0; transform: translateY(-10px); }
    to { opacity: 1; transform: translateY(0); }
}

.slide-up {
    animation: slideUp 0.3s ease;
}

@keyframes slideUp {
    from { opacity: 0; transform: translateY(20px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ==========================================================================
   MODAL DE DETALLE DE TICKET (SweetAlert2)
   ========================================================================== */

.swal-wide-modal {
    max-width: 95vw !important;
}

.swal-wide-modal .swal2-html-container {
    margin: 1em 0;
    padding: 0 1em;
    overflow: visible;
}

/* Columnas responsivas en el modal de detalle */
.swal-wide-modal .row {
    margin: 0;
}

.swal-wide-modal .col-lg-7,
.swal-wide-modal .col-lg-5 {
    padding: 0 1rem;
}

@media (max-width: 992px) {
    .swal-wide-modal .col-lg-7,
    .swal-wide-modal .col-lg-5 {
        border: none !important;
        padding: 1rem 0;
    }
    
    .swal-wide-modal .col-lg-7 {
        border-bottom: 1px solid #dee2e6 !important;
        margin-bottom: 1rem;
    }
}

/* Estilos para la conversación */
.swal-wide-modal .bg-light {
    background-color: #f8f9fa !important;
}

.swal-wide-modal .border-start {
    border-left-width: 3px !important;
}

.swal-wide-modal .list-group-item {
    border-radius: 8px;
}

/* Textarea de respuesta */
.swal-wide-modal textarea.form-control {
    resize: vertical;
    min-height: 80px;
}

.swal-wide-modal textarea.form-control:focus {
    border-color: #667eea;
    box-shadow: 0 0 0 0.2rem rgba(102, 126, 234, 0.15);
}

/* Botones en el modal */
.swal-wide-modal .btn-primary {
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    border: none;
}

.swal-wide-modal .btn-primary:hover {
    background: linear-gradient(135deg, #5a6fd6 0%, #6a4190 100%);
}

.swal-wide-modal .btn-outline-warning {
    color: #f59e0b;
    border-color: #f59e0b;
}

.swal-wide-modal .btn-outline-warning:hover {
    background-color: #f59e0b;
    color: white;
}

/* ==========================================================================
   TEMA OSCURO (si está activo)
   ========================================================================== */

@media (prefers-color-scheme: dark) {
    .soporte-floating-btn {
        box-shadow: 0 4px 20px rgba(0, 0, 0, 0.4);
    }

    #soporteModal .modal-content {
        background: #1e1e1e;
        color: #e0e0e0;
    }

    #soporteModal .nav-tabs {
        border-bottom-color: #333;
    }

    #soporteModal .nav-tabs .nav-link {
        color: #adb5bd;
    }

    .ticket-item:hover {
        background: #2d2d2d;
    }
    
    /* Modal de detalle en tema oscuro */
    .swal-wide-modal .bg-light {
        background-color: #2d2d2d !important;
        color: #e0e0e0;
    }
    
    .swal-wide-modal .border {
        border-color: #404040 !important;
    }
}